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Layer 04 of 06

Domain Knowledge

What does the AI need to know?

The explicit body of policy, procedure, and context that the AI uses to make decisions inside your business.

Why this layer matters

Generic model knowledge is not business knowledge. A general-purpose model does not know your return policy, your client hierarchy, your regulatory obligations, or the fact that contract type B always routes through legal.

Domain knowledge is the written, maintainable answer to "what would a new hire need on day one to be useful here?"

What good looks like

  • Policy documents, procedures, and decision trees in a single curated location
  • Industry-specific regulatory context the AI must respect
  • Client-specific rules and preferences where relevant
  • Clear ownership: someone is responsible for keeping each piece current
  • A refresh cadence so the knowledge does not age out

What a gap looks like

How it connects

Domain knowledge feeds the workflows. Memory tracks how it changes over time. Identity decides which slice of the knowledge a given agent context is allowed to see.